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What is Far End Gear®?
Founded in 2011 by entrepreneur Kevin Goldstein, Far End Gear® utilizes innovative thinking to develop unparalleled, multi-use gear for the outdoor enthusiast.
With his humble beginnings as an avid road cyclist and outdoorsman in Tucson, Arizona, Goldstein developed a product line of specialized earbuds that mixes both channels of audio, providing stereo quality sound through a single ear; enabling the wearer to maintain alertness in any environment. Building on the success of OneGood™ Earphones (XDU), Far End Gear® has expanded its product lines to include Brite Buds™ stereo and stereo-to-mono Reflective Earphones, BudLoks™ Earphone Sport Grips and Short Buds™.
How is my order shipped?
All orders are shipped by USPS, UPS, or FedEx. Your order confirmation email will be followed (within 2-3 business days) by an email containing shipping/tracking information.
Orders placed on Amazon are shipped by Amazon, and may be tracked using tools provided on Amazon.com.
SHIPMENT ERRORS, or DAMAGE: If your items incurred any damage during shipping, or if you didn't receive the correct product(s), contact us within 48 hours of delivery. Please report shipping damage to the carrier as well.
Do you ship outside the US?
Far End Gear ships anywhere the USPS can deliver. Shipments outside the US to countries such as the UK, Canada, Australia, or Japan require a nominal increase in shipping fee.
During checkout, PayPal will be available to you as a payment option.
Where is my order?
For orders placed through Amazon, please Sign In to track your shipments.
Within the US:
You should receive a shipment notification and tracking link via email within 3 business of placing your order. Please let us know if you do not receive this email or if it has been more than 1 week since you placed your order and you have not received your package yet.
International Shipments:
You should receive a shipment notification and tracking link via email within 3 business of placing your order. Since we ship USPS First Class International, tracking is limited to your package's arrival at the post office, or transport within the US. Please allow for 2-3 weeks for your package to arrive. Please contact us if your package has not arrived in more than 3 weeks from your order date.
Can I pay with a check or credit card?
Far End Gear orders are placed securely through Direct Credit Card payment or PayPal. PayPal accounts can be linked to either checking accounts or credit cards.
Is my order secure?
Far End Gear orders are placed through PayPal or securely through Stripe payment processing. Each exceed the standard for online transaction security. No financial or payment information is ever stored on Far End Gear's servers.
Our servers are audited to ensure we maintain PCI compliance.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID).
The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.).
What is your product warranty and return policy?
Please refer to individual product lines for their product warranty and return policy.
SHIPMENT ERRORS, or DAMAGE: If your items incurred any damage during shipping, or if you didn't receive the correct product(s), contact us within 48 hours of delivery. Please report shipping damage to the carrier as well.
If you have ideas for product improvement, please
contact us. We develop new products for
you and love to hear your input.
